Refund & Cancellation Policy
WEEKLY EVENT BOOKINGS & CAMP
We do not offer any refund for messy play events, camps & creative events, however you can rebook the event within 3 months from the date booked. You need to contact us 24 hours prior to the event.
Classes of 10 can be used within 6 months of purchasing date. You can reschedule classes twice, if cancelled 24 hours prior to the session.
BIRTHDAYS & PRIVATE EVENTS
Deposits are non refundable. In case of illness we will try our best to rebook your event according to our calendar. Please note that Squid Studio usually books out for birthday events on the weekends 3 months in advance.
If cancelled 1 month in advance the deposit can be converted into a gift voucher to be used within 6 months.
PRODUCTS
If any item is out of stock we will notify you within 24 hours of your purchase.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
Items will receive a refund if:
- The wrong product was sent by the Squid Studio.
- The product is defective.
- The product was damaged in shipping.
- The product is tampered.
Return policy
We accept returns within 7 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product.
Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging.
If all these conditions are met, please ship your products back to us using a registered courier service such as Fetchr and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with.
Shipping costs & handling fees (10% of the purchase) are non-refundable.
Shipping fees depend on the weight of the product from 27aed upwards.
Cancellation policy
Customers can cancel their order within 2 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.